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HR SelectEverything that you need to look after the people in your organisationITFully managed IT support, technology solutions, ICT strategy and trainingFinanceFinance operations services to meet the wide range of requirements of our customersProfessional ServicesProviding and managing consultancy services for our customers - Sectors
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How do you transition from a labour intensive, paper-based system to a more effective, online way of working?
As Kent County Council’s (KCC) Kent Freedom Pass was growing in popularity, the Growth, Environment and Transport team were recruiting extra staff to assist with the re-keying of this information in to their system. Introducing a system where the applicant is responsible for the integrity of the data input in to the system, as well as integrating a secure, online payment mechanism meant that Kent County Council were able to reduce their temporary staffing levels by 50% during peak application times.
The Kent Freedom Pass; now Young Persons Travel Pass and 16+ Travel Card, enable young people within Kent to cost effectively travel around the county all year round. KCC were running a costly process, in terms of time and resources as well as accepting payments via cheque and re-keying application forms in to their system. They needed an online application form system to make the applicant responsible for the integrity of their own data and a secure payment mechanism to reduce the time taken to produce the Kent Freedom Pass.
The Challenge
Our ICT Applications team worked closely with KCC’s Growth, Environment and Transport team to understand their challenges and design an online process to replace their existing process. The entire solution is compiled of two C# .Net websites, a C# .Net web service and an SQL 2014 database, utilising WorldPay Integration for secure payments and an administrative back office system.
New applications require the input of applicant details, alongside the upload of a photograph to be printed on the final pass. Renewal applications are available to applicants that have previously held a pass but the supplied data is considered not updateable. Two factor authentication is enforced at the start of the renewal process to ensure that the applicant data is secured and stored in the system that produces the pass.
The back office system allows the business to control user access, as well as the pass types and pass products, so that only the relevant passes are available for application at any given time. Data from the back office application is then exported and reconciled against WorldPay ensuring that the data processed by the Finance department is correct.
The Results
The implementation of the online application process has resulted in higher data integrity, secure financial transaction processing, higher levels of customer service and quicker processing times. 75% of applications now taken for a Young Persons Travel Pass and 50% of 16+ Travel Cards are via the online form. In addition, there has also been a reduction of 50% temporary staff during peak application times reducing costs for the department
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There is no ‘New Norm’
The below insight has been written by Mark Scott, CEO at Cantium Business Solutions: Several times over the last few days, I’ve heard the term ‘the new norm’; rightly, people realise things are changing and what was normal just a…
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HRSelect is Cantium’s new, integrated suite of HR Services previously offered under
Staff Care Services.
Here you will find all of our HR services in one central place. HRSelect is designed to help your organisation drive its own HR strategy by easily allowing you to select the most suitable services to complement your approach.
Please rest assured that any HR services you currently buy from Cantium will continue to be delivered unaffected. If you have a log-in to our customer service portal, you can now access this from the button in the top right-hand corner of this website. On the log-in page, you will also find links to Cohort and HRSelect EmploymentCheck in the footer.
If you have queries about HR Select and would like to be in touch with a member of our team, please contact:
HRSelect is Cantium’s new, integrated suite of HR Services previously offered under the EmploymentCheck.
Here you will find all of our HR services in one central place. HRSelect is designed to help your organisation drive its own HR strategy by easily allowing you to select the most suitable services to complement your approach.
Please rest assured that any HR services you currently buy from Cantium will continue to be delivered unaffected. If you have a log-in to our customer service portal, you can now access this from the button in the top right-hand corner of this website. On the log-in page, you will also find links to Cohort and HRSelect EmploymentCheck in the footer.
If you have queries about HR Select and would like to be in touch with a member of our team, please contact:
HRSelect is Cantium’s new, integrated suite of HR Services previously offered under
Schools’ Personnel Service.
Here you will find all of our HR services in one central place. HRSelect is designed to help your organisation drive its own HR strategy by easily allowing you to select the most suitable services to complement your approach.
Please rest assured that any HR services you currently buy from Cantium will continue to be delivered unaffected. If you have a log-in to our customer service portal, you can now access this from the button in the top right-hand corner of this website. On the log-in page, you will also find links to Cohort and HRSelect EmploymentCheck in the footer.
If you have queries about HR Select and would like to be in touch with a member of our team, please contact:
