Working With Us
Working with customers across a range of sectors, we know that employing a diverse team of staff provides unique experience and insight into our services, enabling us to transform businesses for the better.
We value different skill sets and recognise that career paths are fluid. Whether you aim to manage your own team of people or hone your specialist skills and become an expert in your area, the opportunity to follow your career goals is available at Cantium.
We recognise that work isn’t just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in flexible and agile working. We are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way that best balances personal and work life – helping you achieve a great work-life balance.
Cantium supports a flexible working environment as we recognise the importance of a good work/life balance and understand that nurturing a work environment that encourages this means we can support a workforce that is happy, loyal, trustworthy and productive.
Our main office location is in Kings Hill, West Malling, but our ethos is ‘work is not a place’ and by being flexible in how, when and where we work, individuals and the business will achieve more.
Find out more about who we are, including Cantium’s story so far, and our unique position as a Local Authority Trading Company, wholly owned by Kent County Council, as part of Commercial Services Group.
Career Development at Cantium
We place huge importance on supporting our staff in developing their skills and offer a variety of training and career development opportunities. We believe the success of our business is built on the talent, dedication, and hard work of our skilled team members, who continue to work together to pursue shared goals. We are committed to nurturing and developing this talent, so continuous development and training are always a strong focus.
We empower individuals to take control of their personal and professional development whilst working with their manager to make the most of their skills and potential. We believe that by supporting staff with the tools they need and listening to their feedback, we can help them to unlock the wide range of opportunities available to them. Regular appraisals and personal development plans can aid employees in their progression; allowing them to map out their career paths within Cantium.
Cantium is a fast-paced business which continues to grow and expand; meaning opportunities continue to become available within our teams. With a strong focus on developing new skills, staff are always encouraged to take advantage of the many areas of the business that Cantium covers, so expertise can be shared across teams and staff can gain experience in different areas of the company.
Since Cantium was founded in 2018, over 70 members of staff have undertaken an apprenticeship to develop their skills. Cantium took part in the Department for Work and Pensions’ (DWP) Kickstart Scheme. The scheme aimed to create hundreds of thousands of high-quality 6-month job placements nationally for young people. Successful placements received mentor-led vocational training, self-learning, e-learning and tutorials, and training from Cantium subject matter experts, as well as online and 1-1 HR training on interview techniques and CV writing.
Culture and Values
Cantium’s brand and culture is built around our four core values of being fast, connected, insight-driven and customer-led.
Since the launch of Cantium Business Solutions in July 2018, we have introduced a culture change programme to build a culture that embodies these values. We believe that every member of staff should feel that their contribution matters and is listened to. Whatever your role at Cantium, your feedback is invaluable to us.
Being insight-driven and customer-led means not only listening to our customers but also listening to our staff. The insight we gain from our frontline staff is vital to how we operate and is key to how we progress as an organisation.
Cantium’s Customer Commitment
As a business, we strive to be Fast, Connected, Customer-Led and Insight-Driven. Our Customer Charter is a way to bring our core principles to life. We expect all Cantium colleagues to be passionate about delivering on our Customer Promise and providing an excellent customer experience.
We commit to providing clear, regular and timely communications. This includes a fix at first contact, using plain language, ensuring staff are trained to answer incoming queries, and when we get something wrong, not being afraid to apologise and putting it right quickly.
We exist to create social value and actively promote community opportunities for young people, and we want to make it easy for our customers to work with us. Therefore, we deliver services in a way which offers good value for money, and test improvements with customers before they are deployed. We also create social value and actively promote community opportunities for young people
Our relationship with our customers is important to us. We care about our customers and proactively showcase innovation and market insights. We assign a named Account Manager that listens to your feedback, and we use this to drive service improvements that meet your needs. Most importantly, we work with our customers, with their help, to understand their day-to-day challenges.
We always go the extra mile for our customers and organise our business around their priorities. We aim to provide a consistent quality experience to every customer, taking ownership and accountability for the services we provide, and we will do what we say we will do, when we say we will do it.
Our Customer Charter has 4 key components:
- Service - how we aim to provide a better experience
- Value - being a force for good sometimes ‘beyond money’
- Relationship - how we listen and be proactive
- Culture - our customer commitment and ethos
Reward & Benefits
Working Time: 37 hours per week
Annual Leave: 25 days, increasing to 28 days after 5 years of service
Pension: Royal London salary sacrifice scheme at a rate of 2 for 1, to a maximum of 6% employee contribution, and 12% employer contribution
Bonuses and Payments: Company bonus, paid as a percentage of annual salary (dependent on business performance). Annual pay review, based upon personal performance
Sick Pay: Varying from 2 weeks during probation, to 3 months full pay and 3 months half pay, after 3 years of service
Maternity Pay: 8 weeks full Maternity and adoption pay. 31 weeks SMP
Travel Expenses: Paid
Cashback and Discounts: Over 12,000 retailers, as well as discounted high street vouchers and top-up cards
Life Assurance: 4x annual salary
Current Vacancies
Cantium is part of Commercial Services Group, wholly owned by Kent County Council.
Visit Commercial Service Group's careers site to view current IT vacancies at Cantium.
