Bringing IT Services In-House: Challenges and Strategies for Local Authorities 

In a recent episode of the Cantium Podcast, host Matt Cooper, Technical Account Director at Cantium, continues his conversation with Mark Milne, Lead Account Architect at Cantium, discussing the intricate journey local authorities face when shifting their IT services from external providers to managing these operations in-house. This is a continuation of the previous podcast in the series. The discussion explores valuable strategies to help guide local authorities through what can be a tough process, ultimately leading to significant benefits.

The conversation begins by highlighting the importance of a thorough review of both external and internal IT services. This initial investigation is crucial for identifying hidden opportunities and ensuring that planning and strategic management are strong enough to manage the financial implications of such a transition.

Part of the podcast focuses on the common pitfalls that arise during the switch to in-house IT services. The experts emphasise that the complexity of IT services is often underestimated, especially when services have previously been outsourced to managed service providers. It's essential to align the skills needed for in-house delivery. To do this effectively, organisations often need to invest in extensive training to navigate the increasingly complicated landscape that now includes cloud services and software-as-a-service (SaaS) options.

The discussion also touches on the resistance to change that many face. Transitioning from external to internal service provision isn't just a technological shift, it also requires cultural and organisational changes. To overcome these obstacles, effective communication is key. Clearly outlining the benefits of the changes can help gain support from users and stakeholders alike.

The podcast also sheds light on the need for strategic planning, particularly regarding cloud migration. Experts caution against a straightforward lift-and-shift approach to platforms, which can end up costing more than anticipated. Instead, other solutions are explored.

Additionally, the importance of business analysis and the role of external consultants is discussed. Many local authorities might not have the expertise needed for a comprehensive analysis of their current services. Bringing in consultants can provide a fresh perspective and help chart a path for improvement during the transition.

Finally, the podcast highlights the significance of developing a flexible and future-ready IT infrastructure, along with ongoing engagement and communication with stakeholders to ensure a smooth transition.