RPA for public sector

The use of Robotic Process Automation (RPA) is seeing huge growth as organisations worldwide adopt the technology to streamline their business operations. When implemented correctly, RPA can deliver huge benefits and efficiencies for organisations undertaking digital transformation. However, integrating automation solutions can be challenging and requires proper design and planning for a successful outcome. It’s important to choose your provider wisely as deploying the wrong technology to meet the organisation’s needs can lead to unnecessary disruption. But what is Robotic Process Automation, and how can you make the most of intelligent automation in aligning your business goals?

 

What Are the Benefits of RPA for Public Sector?

Robotic Process Automation is a major enabler of digital transformation but careful consideration should be given to ensure it meets the needs of the organisation. Integrating automation technology is well suited to businesses based around manual input and repetitive tasks, where the use of process automation can eliminate tedious tasks to free up time for employees to focus on higher-value work

The implementation of this technology is most efficient in mature sectors, such as the public sector. Only 20% of public service employees in the UK do strategic work that requires analytical thinking. This is likely to be due to the large numbers of public service employees in repetitive data entry roles.

The adoption of RPA in the public sector could generate huge savings for local authorities facing budget cuts, saving the government working hours, cutting down costs and significantly improving the way they deliver services to the public through digital transformation.

It’s estimated that local councils offer over 100 different services, delivered by over a million employees across the UK. From applying for a parking permit or driving licence, to renewing library books, councils represent a major service hub of local government. The use of robotics and cognitive automation can help local councils focus on their role of serving the public and on improving the quality of services and productivity while remaining confident that repetitive day-to-day tasks are being successfully executed in the background.

RPA Use Case in the Public Sector

A key department across all organisations where the outcomes of RPA deployment are highly effective is Human Resources (HR). Due to the high percentage of manual data entry tasks within a HR department, the implementation of robotics can transform your HR processes, bringing them to completion in a third of the manual processing time, while removing the risk of human error.

Reporting can be a very time-consuming task within a HR department and is the perfect example of a HR process that can be optimised using automation. Business process automation can be implemented to automatically generate reports, compile data from multiple systems and format reports in a way that is easily digestible. Automating those tasks offers previously unavailable capabilities to HR teams.

An End-To-End RPA Solution

At Cantium, we believe in taking a holistic approach to automation beginning with process discovery to understand your business operations. By partnering with your organisation, we can identify opportunities to improve your process efficiencies, whether this is through process automation or another tool available. Building on our strength in business and test analysis, we provide a full end-to-end service and believe that our tailored solutions provide the best path to process optimisation within a business.

Our team of experts work closely with you, completing an internal audit to fully understand your business operations and processes and identify potential automation opportunities that are right for you. By defining a business case, calculating potential cost savings, and the value of robotics through decreasing staff workload, our experts can understand whether integrating automation solutions will be transformative for your business.

We know from our experiences of running software robotics within our business, that assessing the complexity and cost of potential automation can be challenging. To help you prioritise your business process automation and estimate their net financial impact, we follow a defined process identifying whether automation of a particular task is feasible, cost-effective and what percentage of the task is worth automating; allowing your organisation to prioritise or disqualify any potential automation.

Our experts will analyse ways to use software to facilitate business processes without increasing headcount or costs. Throughout the automation planning phase, our detailed roadmap will ensure clear visibility of the business processes to be automated and identify the necessary tools for successful automation.

During the development and implementation of the automation software, most businesses can expect to see a benefit of time returned and an increase in productivity of over 50% per process automated. The key part of these phases is getting the data into a structured format that can be processed in a repeatable way. This will begin to change the way that your staff interact with their systems and will require them to work in a different way to drive further efficiencies.

Our team of experts will work with you to manage your automation solution, providing further optimisation of your business processes when required and continued support to ensure your business operations continue to deliver efficiencies.

 

With budget cuts likely to be on the horizon for your authority, cutting costs and providing better services to your citizens should be a priority.

Contact the team at Cantium to see how we can optimise your processes and implement RPA technology to help you achieve your goals.