Our Finance Operations services have been built on a wealth of expertise gained over many years in the field, a high-level customer service ethic and intuitive IT systems. From making payments through to the effective recovery of debt, we pride ourselves on delivering a variety of responsive and effective services to meet the wide range of requirements of our customers.

Our core business is our customer’s financial wellbeing and our exceptional knowledge means that
we can quickly gain an understanding of their specific needs, whilst our flexible approach allows us
to tailor and deliver the service they deserve.

Staff are fully trained in multiple areas across our services ensuring that we consistently meet demand. In addition, our desire to continuously develop our capability to exceed expectations provides customers with the reassurance that they are free to focus on their key business objectives.

What We Do

Accounts Payable

Our Accounts Payable team complete the accurate and timely payment of invoices to a range of vendors, ensuring statutory regulations are met. Irrespective of whether a P2P system is in operation, or manual attention is required, our team are able to respond accordingly to process payments correctly.

Social Care Payment Services

Our Social Care Payments team specialise in processing prompt payments to vendors and individuals in the social care field. Delivering a wide range of payments from invoice based to scheduled, the team offer a diverse service based on the requirements of our customers. Whether direct to accounts, or via a card-based option, the team are fully able to respond to ensure payments are made to the right recipient at the right time.

Essential Living Allowance (ELA) Payments

The team provide a full ELA payment service, via pre-paid cards, including the loading of scheduled and ad-hoc payments at a frequency determined by our customers. Cards are ordered on a daily basis and can be arranged to be delivered either directly to the customer or client. Instructions are actioned instantly allowing for greater control for cards to be ceased or suspended without delay. Reports are regularly provided to allow for monitoring of card usage.

Income

Our Cashiers Team deliver the full range of services relating to the requesting and allocating of income for our Customers, raising invoices by request and regularly reconciling accounts. Expertly trained to complete Direct Debit set up and payment collections, the team provide an efficient cash handling service, processing all forms of income on a daily basis. Speaking directly with clients and vendors, the team take payments in a courteous manner, ensuring full PCI DSS compliance at all times.

Debt Recovery

The debt recovery team deliver a professional debt collection service to recover money owed by both businesses and individuals. Taking a proactive approach to recover debts no matter how small and using a range of methods, the team are results driven to reduce debt and maximise income for customers.