Case Study

Hampshire County Council innovate their DBS application process With Cantium’s HRSelect EmploymentCheck

Who can create efficiencies in your DBS application process and decrease your error rate to below 0.02%?

Hampshire County Council (HCC) were manually initiating around 1,200 checks per month to the Disclosure and Barring Service (DBS), as well as countersigning all forms and ID verifying all applications when they approached Cantium for an automated cloud-hosted DBS solution. HCC needed a partner that could create a streamlined application creation process that reduced the need for admin involvement. Cantium has successfully delivered a Robotic Process Automation (RPA) tailored solution alongside ongoing training and support to increase validity, flexibility and create efficiencies in the process.

Choosing a Cloud-Hosted DBS Solution

Hampshire County Council were using an in-house developed DBS application, which was out of date and did not provide the same flexibilities that Cantium’s HRSelect EmploymentCheck can offer. A lack of system validation, along with application forms being lost by the system, were unnecessarily increasing the workload for support teams.

Due to the high volume of checks that they were processing per month, HCC required a solution that utilises bulk application loads via the DBS’ e-bulk gateway – a system created by DBS to receive batches of checks electronically and process their return to the originating system.

As part of the change to EmploymentCheck, a re-registration process with the DBS was undertaken which was a lengthy process involving approval from the DBS and the re-registration of all counter signatory users, which was not without its challenges especially during the height an unprecedented global pandemic.

Cantium’s project Team of DBS and system experts assisted HCC through this transition process, delivering a branded site to HCC’s requirements with a live connection to the DBS. Contact throughout the project was extensive, with weekly calls and Subject Matter Expert (SME) support offered where required to work towards fulfilling HCC’s requirements.

The Results of a Cloud-Hosted DBS Solution

By partnering with Hampshire County Council, we gained a deeper understanding of their organisation-wide operational goals and processes, as well as their day-to-day challenges. Our team then delivered a bespoke solution, using Cantium’s market-leading EmploymentCheck system, a white box SaaS solution, where Cantium acts as the E-Broker.

HRSelect EmploymentCheck is a quick and easy way to carry out DBS checks through our fully accredited and compliant e-bulk solution. It allows Hampshire to process high volumes of DBS checks quickly and efficiently while providing a platform that encourages customer growth and reduces cost. Cantium has delivered a branded site for HCC and their customers to use, alongside a development site for training and testing purposes with training sessions and documentation for administration staff.

Due to online validation built into the solution, it delivers error rates of less than 0.02%. Another key outcome for HCC was that a task that used to take all day, now takes 10 minutes, twice per day thanks to integrating RPA into the solution. Now, their managers can verify an individual’s identity and their admin team has more time to focus on delivering good customer service, rather than chasing for documents and performing laborious tasks.

To ensure a successful solution, Cantium ensured a quick and easy onboarding process and now provide support via helpdesk and a dedicated support team of DBS experts. Our team delivered extensive ongoing training via webinar, as well as providing an in-depth system manual and links to pre-recorded system tutorials. We will provide supportive and constructive consultancy throughout the lifetime of Hampshire’s solution with Cantium.

“Cantium Business Solutions has been extremely helpful and accommodating to our requirements. We often get feedback from managers, telling us how much easier EmploymentCheck is to use, and the positive impact it has had. During the process, we informed Cantium of functionality that we would like to add. They agreed that they would implement that functionality, and provide it to all customers free of charge. That is amazing customer service.”

Isabel Lorenzo-Toimil

Recruitment Operations Manager, Hampshire County Council

Does your organisation submit over 1,500 Standard or Enhanced checks per year? Speak to Cantium’s team of DBS experts to define your organisation’s requirements, and we will partner with you to deliver an innovative RPA-driven solution. Speak to us on 03000 411 115.

Want to learn more? Please send an email to marketing@cantium.solutions or take a look at our HRSelect EmploymentCheck page.

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